Problems sending emails

If you have experienced any issues sending emails through Universal or through your normal email client (e.g Outlook), the problem may be due to your domain not having an SPF record. Typical problems are emails not reaching the end user or emails bouncing back from email addresses that you know are correct.

Why add an SPF record?

The purpose of an SPF record is to prevent spammers from sending messages with forged From addresses at your domain. It also helps the receiving ISP to validate the authenticity of the emails you send. Some ISP's now refuse to accept mail from domains without SPF records, therefore having a correctly set up SPF record is extremely important.

Scenario 1

Thesaurus Technology host your email accounts

If we host your emails then please call and we can check your settings to ensure you are all setup correctly. Once we have determined what email services you use, we will create an SPF record for your domain. There is no charge for this service.

0845 83 82 666 or 01423 50 99 85

Scenario 2

Your emails are hosted by another hosting company

Please point your IT support or your hosting company to this page, and ask them to apply the following record to your domain name based on the relevant scenario below:

  • If using our SMTP servers & hosted outlook
    v=spf1 -all
  • If using our SMTP servers & google mail
    v=spf1 -all
  • If using our services only and another known SMTP server
    v=spf1 ip4:x.x.x.x -all

  • If you already have an spf record then you need to add: