Universal Rentals

Universal Rentals comes with a whole range of features to help you run your lettings business successfully.

  •  Try the system with a 7 day trial account
  •  Straight forward easy to use rentals software
  •  Simple pay as you go subscription
  •  60 minute online setup
  •  FREE help desk support
  •  FREE automatic upgrades

Book Demonstration       Buy Online Today  

Overview of key features

  •  Property database
  •  Applicant & tenant database
  •  Landlord & tenancy database
  •  Valuations & comparables database
  •  Window/Brochure card printing
  •  Sophisticated property matching
  •  Bulk emailing
  •  Instantaneous website updating
  •  Integrated office diary
  •  Viewings management
  •  Upload EPCs & floorplans
  •  Record meter readings
  •  Big screen slide show
  •  Advertise tenant fees
  •  Tasks & reminders
  •  Safety certificate reminders
  •  Generate tenancy agreements
  •  Property QR codes
  •  Online applicant registration
  •  Landlord online login
  •  Key management
  •  Management reports
  •  Staff access control
  •  Send SMS *
  •  Royal Mail address lookup *
  •  Data transfer to property portals **
  •  Multi office functionality
  •  No minimum contract
  •  No large upfront fee
  •  Support & upgrades included

* Additional charge applies, credits must be purchased - See prices page for details
** Does not include any portal charges that may be levied. Upload fee may apply - See prices page for details

Manage your staff and clients

Manage your clients efficiently with Universal. Keep track on all your valuations, applicants, tenants and landlords in one place. You can contact your clients on mass via the system making use of the email, SMS or letter templates found within the software.

Add your staff members into Universal and control what areas of the system they have access to. Reports can also be run to monitor staff performance based on their activity within the software.

Manage clients

Your website

Transfer your property listings from Universal to your own company website with the click of a button and changes update instantaneously. There are various methods of achieving this, please contact us for further details.

  •  Images & descriptions
  •  Floorplans & EPCs
  •  Advertise tenant fees
  •  Request a viewing
  •  Location maps
  •  Slide show

You can also register applicants looking to rent a property via the website and import them in Universal.

. . . we also offer a fantastic website design service if you need a new website!

Portal uploading

Universal can also upload your properties to many of the UK's most popular web portals such as Rightmove, Zoopla plus many others on a daily basis.

Subscriptions to the software includes uploading to two non-real time portal uploads.

Portal Uploading
SMS alerts

Email, SMS & Social Media

Contact your customers via SMS and email either individually or on bulk. SMS and email templates can be used in a variety of situations such as.

  •  New instruction
  •  Price reduction
  •  Viewing reminders
  •  Valuation confirmation
  •  Rent reminders
  • Adhoc messages

Use Universal to get your properties and messages seen on social media. Twitter and Facebook buttons have been setup in Universal. The system creates pre-defined posts for properties which include a short-url. This link can also be used on any social media platform.


Big Screen Slide show

You can display all your property listings on a full screen slideshow, that can scroll through either on a TV or PC in your office. Many agents have used this to display on large screen in the office window.

The slide show is automatically populated via your listings in Universal and also checks for changes to any listings.

Your own custom adverts can also be inserted in between the slide show at specific intervals. This can be used for other advertising space, highlighting other services, or any special promotions you are currently running.

Brochure creation


Universal Rentals comes with a large range of templates that can be mail merged into either Microsoft Word or HTML email templates. Templates can be fully customised to include your company artwork and contact details. Once setup generating your standard letters, documents or property particulars will be simply done with the click of a button. Examples of templates that can be created are:

  •  Brochures
  •  Window cards
  •  Tenancy agreements
  •  Standard letters
  •  Letters to landlords
  •  Section 21 & 8

Office diary

Universal has a built in diary system enabling staff to be aware of all appointments, viewings and meetings for everyone within the office. Typical appointments include:

  •  Viewings
  •  Financial appointments
  •  Keys handover
  •  Valuations
  •  Tasks
  •  Plus your own custom types

The diary enables users to follow up viewings that have taken place, so you can keep track of the appointments in each section.

You can also export contacts and diary appointments to Microsoft Outlook.


Comprehensive reminders

The reminders dialog gives an overview of outstanding personal and office tasks to be performed ensuring you never miss a followup. Some of the examples include:

  •  Viewings to followup
  •  Valuations to followup
  •  People to followup
  •  Tenancies due to expire
  •  Properties without EPC
  •  Gas/Electric/Fire safety certificates
  •  Keys checked out
  •  Due/Overdue tasks
  •  Key management

If you are subscribed to Universal Rentals Management, there are additional reminders for payments, invoices and maintenance issues.


Comprehensive management reports show company/staff performance to help you organise your resources and business more effectively. Many of the reports can be drilled down for a more detailed assessment. The reports can be exported as PDF, Word or Excel documents. Some key reports include:

  •  Property history
  •  People history
  •  Viewings
  •  Valuations
  •  Negotiator performance
  •  User access
  •  Key performance indicators
  •  Client source
  •  Key management

If you are subscribed to Universal Rentals Management, there are many additional financial and management reports that can also be generated.


Training & Support

Universal is designed to be easy to use but also has features which some clients may need extra help with. Thesaurus Technology's support team provide help in every area of the software.

Phone Support

Unlimited phone support is included in ALL subscriptions to Universal.

Call 0845 83 82 666 and a member of the support team will be willing to help you.

Raise a support query  

Online Help & Videos

Universal has a built in help facility. Simple press F1 when in Universal.

Videos are also available to help customers use Universal.

View online videos  

Remote Training

Remote training is available to new, existing and potential customers.

Training lasts 1-2 hour's and can involve a detailed look or a simple overview.

Book Training  

Choose how you want to access the software

We provide Universal in two separate systems.

Universal Office is our desktop solution where by the software is installed locally on your PC and an internet connection is not required to use the software. You can only access the software locally in one location.

Cloud v Desktop

Universal Anywhere is our cloud based solution where by the software is accessed over the internet. This is perfect for accessing the software in different locations or multi office setups. Data entered into the software is also backed up.

Cloud v Desktop
Website for estate agents

"We are constantly improving and developing the software. The vast majority of changes we make to Universal come from suggestions and feedback from our clients who use the system every day. If you have any feedback or ideas, we would love to hear them…

Send us a message via our suggestion box."

Adam Holliday
Lead software developer

Happy Customers

We started our business in 2008 and spoke to Ben who assisted with our website and back office system. I can't praise the team enough - they are always on hand to help with queries.
Customer review
Lisa Quayle
Quayles Estate Agency
We have dealt with this company for over 12 years. They have always been very helpful, supportive and easy to contact. They are very pleasant to deal with and know who you are when you call. Highly recommended.
Customer review
Zone Estate Agency
Just wanted to say thank you for building a wonderful new website for Lennard & Hill. I was very keen for a 'responsive' type and I'm very grateful for all of your efforts. It's been a pleasure dealing with you throughout this process.
Customer review
Ron Lennard
Lennard & Hill
We have used Thesaurus for nearly 10 years. During this time we have received excellent service across their product range. Our web design, was patiently executed for us and nothing was too much trouble.
Customer review
Andy Wren
Location Chelmsford
Happy customers
Universal rentals


Call 0845 83 82 666 for a informal chat with our sales team or select one of the options below.