Universal is designed to be easy to use but also has features which some clients may need extra help with. Thesaurus Technology's support team provide help in every area of the software.
Unlimited phone support is provided by Thesaurus Technology between the hours:
"Online training sessions are a great way to help agents get upto speed with Universal. We can tailor the session to the user’s ability and experiencing, so to maximise their benefit from the training. We can provide a general overview or focus on specific areas."
Paul FarthingUnlimited phone support is included in ALL subscriptions to Universal.
Call 01423 50 99 85 and a member of the support team will be willing to help you.
Raise a support queryUniversal has a built in help facility. Simple press F1 when in Universal.
Videos are also available to help customers use Universal.
View online videosRemote training is available to new, existing and potential customers.
Training lasts 1-2 hour's and can involve a detailed look or a simple overview.
Book TrainingThesaurus Technology provides training and support to ALL it's customers new and old. Free demonstrations are also available to agents who are evaluating Universal.
Thesaurus Technology provide online remote training to new, existing and potential customers. A training session usually lasts for 1-2 hours and can involve a detailed look or just an overview of the software. The training is done over the internet whilst the customer is on the phone. A facility is set up so the customer can simply connect to a computer in Thesaurus Technology's offices so both parties see the same screen.
This allows for the customer to see what can be done and see how easy it is. It allows for better communication as both parties can see the same screen and any points can be clarified or discussed there and then over the phone.
Online training is charged at £40 + vat per hour.
Email support is provided by Thesaurus Technology's support team - information@thesaurus.org.uk.
Most training is done over the telephone but 'Skype Voice Call' is available if preferred.